South Africa

Problems can be reported to our DSI Help Desk as follows:

Tel:     0861DOCSOL (Internal to SA only)

           +27 11 467 2554

Fax:     +27 11 467 7389

Email:  zasupport@docsolutions.co.za

Procedure:  When logging a call, please ensure that you communicate the following information:

• Product name

• Caller's name and contact information

• Company name

• Brief problem description, including product release and maintenance level.

The call will be logged and you will be provided with a call number, which should be used for future reference.

Download DSI's Support Procedures in a PDF format.